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Terms and Conditions

The website www.acuitiz.com (“Website”) is owned and operated by Acuitiz (hereinafter referred to as “Company”, “we”, “our”, or “us”).

These Terms and Conditions constitute an electronic record in accordance with applicable laws in India and govern the access and use of the Website by visitors, customers, and registered users (hereinafter referred to as “User”, “You”, or “Your”).

By accessing or using this Website, you agree to comply with and be bound by the terms and conditions described below.

1. NDNC Policy (Communication Consent)

By using this Website and/or registering with Acuitiz, you authorize us to contact you through:

  • Phone calls
  • SMS messages
  • Emails
  • Other digital communication channels

These communications may include:

  • Product information
  • Service updates
  • Promotional offers
  • Transactional messages
  • Customer support communication

This consent applies even if your phone number is registered under Do Not Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR).

By registering with Acuitiz, you acknowledge that we may collect personal information such as:

  • First name and last name
  • Email address
  • Phone number
  • Date of birth
  • Gender

Once you register with Acuitiz and log in to your account, you are no longer anonymous to us.

By registering, you also authorize Acuitiz to send SMS/email notifications related to:

  • Account login details
  • Order updates
  • Service notifications
  • Promotional messages

If you do not agree with these Terms and Conditions, you must discontinue using the website and services immediately.

2. Acceptance of Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

By accessing or using this Website, you agree to be legally bound by these Terms and Conditions. The Company reserves the right to modify, update, or revise these terms at any time without prior notice.

Your continued use of the Website following any modifications constitutes acceptance of the revised terms.

The services provided on this Website are intended only for individuals who are legally capable of entering into binding contracts under applicable law.

If you are:

  • Under the legal age to enter a contract, or
  • Not legally competent to enter into a contract

you may use this Website only under parental or guardian supervision.

By using this Website, you confirm that:

  • You are of legal age, or
  • You are using the Website under authorized supervision.

If you are using this Website on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms and Conditions.

3. Website Usage

The Website and its services are intended to help users purchase genuine products such as:

  • Eyeglasses
  • Sunglasses
  • Optical accessories
  • Vision care products

Information available on the Website is provided for general information and purchasing guidance only. It should not be considered professional medical advice.

Users are responsible for determining their own requirements before purchasing products.

4. Prohibited Activities

Users are strictly prohibited from:

  • Unauthorized access to the Website systems
  • Misuse of passwords or login credentials
  • Attempting to hack, disrupt, or manipulate the Website
  • Misusing information published on the Website

Any such activities may result in termination of access and legal action.

5. Monitoring of Website Usage

By using this Website, you acknowledge and agree that:

  • Website usage may be monitored
  • Activities may be tracked and recorded for security, analytics, and service improvement purposes.

6. Information Sharing

Acuitiz may share information provided by users with:

  • Authorized service providers
  • Logistics partners
  • Payment processors
  • Business affiliates

Information may also be disclosed if required by law or government authorities.

Users consent to the transfer, processing, and storage of data in India or other jurisdictions as required for service delivery.

7. Returns and Exchanges

Acuitiz offers a return or exchange policy for eligible products.

  • Returns or exchanges must be requested within 14 days from the date of delivery.
  • Products must be returned in their original condition and packaging.

Certain customized or prescription products may not be eligible for return unless there is a manufacturing defect.

By purchasing from Acuitiz, you confirm that you have read and accepted the return and exchange terms.

8. Product Representation

Product images displayed on the Website are for illustration purposes only.

Actual products may vary slightly due to:

  • Lighting conditions
  • Screen settings
  • Manufacturing variations

Acuitiz reserves the right to modify product specifications or images without prior notice.

9. Limitation of Liability

Acuitiz, its employees, directors, and partners shall not be liable for any:

  • Direct or indirect losses
  • Damages arising from product use
  • Service interruptions

Customers are responsible for ensuring that products purchased meet their requirements.

10. Changes to Terms and Conditions

Acuitiz reserves the right to update or modify these Terms and Conditions at any time.

Updated terms will be published on the Website. Continued use of the Website constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts in India.

12. Contact Information

For questions, support requests, or concerns regarding these Terms and Conditions, please contact:

Email: support@acuitiz.com
Customer Support: Available through the website contact page.

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